This edition of the IDEAL report focuses on the services provided by infrastructure, with digitalization as a crosscutting topic. The report prioritizes electricity and urban passenger transportation, the two sectors that are most exposed to this form of technological progress. These sectors pose multiple and diverse challenges, in terms of things like innovation and safe provision, price-setting, and subsidy policies. With its latest IDEAL report, the CAF makes a contribution to development in Latin America and the Caribbean by suggesting a resultsbased approach focused on intervention and regulation in infrastructure services. This approach enables a broad understanding of the public policies needed to improve productivity and wellbeing in different countries and communities.